Returns & Refunds Policy

Effective Date: 29 May 2025
Last Updated: 31 August 2026

This Returns & Refunds Policy explains how returns, refunds, cancellations, and replacements are handled for physical books purchased directly from the Motion Cypher website.

We sell physical books only. This policy does not apply to digital products or downloadable content.

1. Change-of-Mind Returns (30-Day Window) We want you to be confident in your purchase. For both UK and international orders, you have 30 days from the tracked date of delivery to notify us that you wish to cancel or return your book for a refund.

• Pre-Authorization & Photos: Please do not send a book back without contacting us first at Orders@motioncypher.com. We will provide specific return instructions and may request clear photographs of the book before it is shipped back.

• Condition: Returned books should be in their original condition and suitable for resale. You may handle the book only as reasonably necessary to inspect it, as you would in a physical bookshop. If the book shows signs of use, wear, or handling beyond what is reasonably necessary, we reserve the right to make an appropriate deduction from your refund to reflect the reduction in value.

• Return Shipping Costs: The customer is responsible for paying all return shipping costs for change-of-mind returns. We strongly recommend using a tracked postal service, as we cannot issue refunds for items lost in transit.

• Packaging: Please package the book securely. We cannot be held responsible for damage that occurs during return transit due to inadequate packaging.

2. Refunds for Returns Once we receive your returned book and confirm that it meets our return criteria:

• We will process your reimbursement using the original payment method.

• For eligible cancellations, the refund will include the standard delivery charge paid at the time of purchase. If you selected an upgraded or express shipping method at checkout, only the amount of our standard delivery service will be refunded.

• Return postage costs incurred by the customer are non-refundable for change-of-mind returns.

3. Damaged, Faulty, or Incorrect Books If your book arrives damaged, defective, faulty, or is not the title you ordered:

• Contact us as soon as possible at Orders@motioncypher.com.

• Include your order number, a brief description of the issue, and clear photographs showing the defect/damage as well as the packaging it arrived in.

• We will arrange a replacement or issue a full refund in accordance with your statutory consumer rights. Where a return of the faulty item is required, we will cover or reimburse reasonable return postage costs.

4. Pre-Orders Payment for pre-orders is collected immediately at checkout to secure your copy.

• You may cancel a pre-order at any time before it has been dispatched by emailing Orders@motioncypher.com for a full refund.

• Once a pre-order has been dispatched, standard return and cancellation terms apply.

5. International Orders
We accept orders from customers outside the UK.

International customers may have additional consumer rights under the laws applicable to their country of residence. Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited.
Customers ordering internationally are responsible for ensuring that the delivery address provided at checkout is correct and, where applicable, for any customs duties, import taxes or other charges imposed by the destination country.

Where an international return is required, we will provide the applicable return instructions.

6. How to Request a Return or Refund To initiate a return, cancellation, replacement, or refund, email Orders@motioncypher.com with the following:

1. Full name

2. Order number

3. Title of the book(s) purchased

4. Reason for request

5. Clear photographs (required for damaged/faulty items or return pre-authorization)

Please wait for our written return confirmation and instructions before dispatching your package.

7. Statutory Rights Nothing in this policy limits or excludes your statutory consumer rights under applicable UK law (including the Consumer Rights Act 2015 and The Consumer Contracts Regulations 2013) or mandatory international consumer protections in your country of residence.

8. Policy Updates We may update this policy periodically. The latest version will always be posted on this page along with the date it was last revised.